Refund policy
REFUND RETURN/EXCHANGE POLICY
At Crunk Thread, every product is printed and prepared specifically for your order. To maintain the quality of our products and minimize unnecessary waste, we follow the policy below.
1. Exchange Policy
We accept size exchange requests within 7 days from the date your order is delivered.
Please note:
- We do not offer returns.
- We offer replacement/exchange only in case of size-related issues.
- Customized products are not eligible for return or exchange.
- Exchange requests are subject to product availability.
Exchange Conditions:
To be eligible for an exchange, the product must be:
- Unused
- Unwashed
- In its original condition
- With all original tags attached
- Properly packed along with the original packaging
Products that show signs of use, washing, damage or alteration may not be accepted.
Special Notice: Any item purchased during a special sale or offer period is not eligible for return or exchange.
2. Wrong Product, Defective, Damaged or Misprinted Items
If you receive:
- A wrong product
- A defective product
- A damaged product
- A misprinted product
you must record a continuous unpacking/unboxing video while opening the package.
The video should clearly show the package and the product received.
Without a valid unpacking video, we will not be able to accept or process a replacement request for wrong, defective, damaged or misprinted products.
3. Exchange Process
For eligible orders, customers can submit their exchange request directly through our Self Exchange Portal
Once your exchange request is approved, we will arrange the reverse pickup from your address. After we receive and inspect the product, your replacement will be processed and shipped. New tracking details will be shared with you once the replacement is dispatched.
Please Note:
- An exchange fee is applicable for each exchange request.
- The product must be unused, unwashed, with original tags and packaging intact.
- Exchange requests are subject to the terms mentioned in this policy.
4. Size Selection & Bulk Orders
We strongly recommend checking our size chart carefully before placing an order.
If you are unsure about your size, please contact us before placing your order.
Please avoid placing bulk orders without contacting us first if you are uncertain about sizing.
We can accept exchange requests for a maximum of two products per order.
Crunk Thread offers 1500+ designs, and each product is printed and prepared specifically after an order is placed. As a small business, this policy helps us minimize unnecessary production, dead stock and losses.
We genuinely appreciate your understanding and support.
5. Refund Policy
We do not offer refunds.
If you experience an issue with your order, we will work to resolve it through a replacement, wherever the issue is covered under this policy.
Refund requests will not be accepted for:
- Size issues
- Change of mind
- Incorrect size selection
- Product preferences
- Orders that have already been shipped
6. Order Cancellation
If you need to cancel your order, please contact us as soon as possible via WhatsApp or email.
WhatsApp: +91 7018449744
Email: support@crunkthread.com
Please note:
- If your order has already been shipped, it cannot be cancelled.
- If you reject an order at the time of delivery, it will be treated as a return/RTO and we do not accept returns.
- In such cases, the order may be reshipped as per your instructions. Please contact us at support@crunkthread.com to confirm the reshipping instructions.
7. Changes to an Order
If you need to make any changes to your order, contact us immediately after placing the order.
You can contact us via:
WhatsApp: +91 7018449744
Email: support@crunkthread.com
We strongly recommend checking all order details before completing checkout, including:
- Size
- Color
- Product/design
- Billing address
- Shipping address
- Phone number
Once an order has been shipped, we cannot make modifications to the order.
8. Customer Responsibility
Customers are responsible for providing accurate:
- Delivery address
- Phone number
- Billing details
- Shipping details
Customers must also ensure that someone is available to receive the order.
Failed delivery attempts caused by an incorrect address, incorrect contact information, customer unavailability or refusal to accept the shipment may result in the package being returned to origin (RTO).
9. RTO, Non-Delivery & Delivery Disputes
Any dispute relating to:
- Non-delivery
- Delivery attempts
- Order refusal
- Cancellation after shipment
- RTO
will be reviewed on the basis of the official tracking information provided by the courier partner.
10. Customized Products
Customized products are not eligible for return, refund or exchange.
This includes products that have been specifically customized or personalized according to the customer's requirements.
11. Contact Us
For any questions regarding your order, cancellation, exchange or replacement, please contact us:
WhatsApp: +91 7018449744
Email: support@crunkthread.com
We are always happy to help and resolve genuine order-related issues.
Important Note
By placing an order on Crunk Thread, the customer acknowledges that they have read, understood and agreed to our Refund, Return & Exchange Policy.
Thank you for supporting Crunk Thread and our small business. ❤️